For our "Mother of the Bride or Groom" and gala department, an appointment is required. We want to provide everyone with the right advice, so we cannot admit customers without staff here.

You can browse our website. We are one of the few occasion stores that are open and honest about our range and prices. This way, you won't be faced with any surprises when you visit our boutique.

If you drop by without an appointment and our schedule allows it, we will of course be happy to help you, but customers with an appointment have priority. You can visit the Party & Wedding and casual departments without making an appointment.

An appointment is not required for every department. To make things as clear as possible, from now on on every clothing item on our website you will see whether you can come and shop freely or if the item belongs to a department for which we work by appointment only.

For our Gala department and the Mother of the Bride & Groom department, we work by appointment only. During these appointments, we take plenty of time to provide personal advice, try on different styles, and put together the complete outfit.

You can simply view and try on items without an appointment from our Wedding & Party Guest, Casual/Everyday, and business collections, among others, during our regular opening hours.

Not sure which section an item belongs to? Check the product page. It clearly states:

✓ Shop without an appointment in our stores

or

Gala / Mother of the Bride & Groom · By appointment only →

This way, you will know exactly what to expect before you come to Sittard.

You can easily book an appointment yourself via our website. To do this, click the "Book an appointment" button at the bottom right of this page and then select a time slot. You can also go to this page for more information.

If desired, you can change your account password at any time. Go to 'my account' and then select change under 'my password'.

No problem, you can request and reset your password by going to the 'my account' page at the top of the page and then clicking on 'forgot password'. 

You can update your details in your 'my account' area. However, please be aware that if you update your address immediately after placing an order, this order will not automatically be updated with your new address.

If you want to delete your account, you can contact us. Clearly provide your name and address details and, if you do this by email, please email us from the email address we have on file.

If you would like to stay informed via our newsletter, you can do so by entering your email address at the bottom of any page and signing up for free.

You can unsubscribe in several ways.

01. By clicking the unsubscribe link in the emails we send.
02. By contacting us via our contact page. If you send us an email to unsubscribe, please send it from the email address we have on file.

We care about our products and naturally do our best to deliver them to you in top condition. However, it does occasionally happen that an order is damaged during transport or that something else occurs that entitles you to a warranty claim. By law, you are required to report the defect to us within two months of discovering it. If the defect is covered by the warranty, we will arrange for free repair or replacement. On our contact page, you will find several options for contacting us. Together, we will find a suitable solution.

Unfortunately, we cannot compensate for price differences after the fact on special offers or markdowns.

Dresses Boutique also does not participate in special offers, markdowns, or other promotions from other retailers that sell similar items/brands to Dresses Boutique. There is therefore no right to compensation.

Obvious mistakes or obvious pricing errors in the offer do not bind Dresses Boutique to deliver/provide these goods. We do our utmost to ensure that the prices are correct in the boutique and in the webshop, but cannot rule out human error.

Unfortunately, we cannot offer you a size guarantee if you lose (or gain) a lot of weight in the time after you have purchased your dress or other item(s) from us. This is at your own risk.

We understand that circumstances can change, but we would like to point out that we cannot offer a refund if the event for which you purchased your outfit, such as a communion, gala, wedding, or another party, is canceled. This applies even if all labels and tags are still attached to the item.

However, within the 14-day exchange period, you can choose an alternative outfit for the same amount. We would like to emphasize that no store credit will be issued either. We are ready to help you within these guidelines.

Our range includes various sizes per brand and item, offering a wide selection ranging from size 32 to 50. During your search for the perfect outfit, we are ready to assist and guide you. Our goal is to ensure that you find the outfit that fully meets your needs.

Unfortunately, we cannot offer you a size guarantee if you lose (or gain) a lot of weight in the time after you have purchased your dress or other item(s) from us. This is at your own risk.

Read our return policy for our boutique here.

Unfortunately, once the 2-week exchange period has ended, it is no longer possible to exchange your purchase.

Click here and read our full return policy.

Accidentally provided the wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.

At the bottom right of this page you will find the current payment methods.

In our boutique you can pay in the following ways:
- Cash
- Debit card
- Credit card
- American Express
- iDEAL IN3 (pay in 3 installments)
- Dresses Boutique gift card

Of course, you consider it important to be able to shop online safely. We use a secure internet connection as soon as you start checking out your order. Your transaction details are encrypted and sent over the internet via SSL. You do not need any special software to pay with SSL. You can recognize a secure SSL server by the closed padlock icon at the top of your screen.

Currently, we only sell through our webshop to customers in the Netherlands.

We are currently working hard to also offer the option of paying in installments in our boutiques. Unfortunately, this is not yet possible.

As soon as Dresses Boutique has received and processed your return, this will be communicated to in3.

The outstanding amount will then be adjusted or suspended, depending on how many installments you have already paid.

Yes, until the return process has been fully completed, you are required to continue paying the installments on time.

As soon as the return has been processed, in3 will automatically update the payment overview.

- If you have overpaid, the overpaid amount will be refunded to your account by in3.
- If you have outstanding installments, these will be offset or canceled.

After receiving your return, Dresses Boutique usually takes a few business days to process it.

Then in3 will update the payment overview. This can take a total of 5 to 10 business days.

No, it is not possible to pause payments.

To avoid additional costs or reminders, we recommend that you continue to pay the installments on time until the return has been confirmed.

In the event of a partial return, the remaining balance in 3 installments will be adjusted.

You will then only pay the installments for the value of the items you keep.

No, in3 does not charge interest.

However, it is important that you pay your installments on time to avoid any late payment fees.

You can view your payments and outstanding installments via the in3 online environment:

• https://www.payin3.nl
  
• https://www.payin3.nl/klantenservice

- For questions about the return itself (receipt, processing): contact Dresses Boutique.
- For questions about payments, installments, or refunds: contact in3

Please note: different return conditions apply to our stores compared to purchases made through our webshop!

Important tip

Make sure you always send your return correctly and in accordance with the return policy.

Your in3 payment can only be adjusted after your return has been received and approved..

We will do our utmost to deliver your order as quickly as possible. We aim to ship orders placed before 5:00 p.m. on working days on the same day. However, we are not always able to do this; sometimes products are out of stock, which may cause your order to be delivered slightly later. If a product has a different delivery time, we will state this on the relevant product page. If, for any reason, we are unable to meet this delivery time, we will, of course, inform you as soon as possible.

Delivery is carried out by a PostNL mail carrier or parcel delivery driver. In general, delivery will take place on the next working day between 9:00 a.m. and 6:00 p.m. Unfortunately, we cannot guarantee the exact time of delivery.

Throughout the entire process, we will keep you updated by email regarding the status of your package. You will also receive a track & trace code in the emails, allowing you to check when to expect your package.

You can easily track your package via this website.

Unfortunately, for letterbox mail such as smaller accessories, no track & trace code is available.

If you are not at home, the courier will try to deliver your package to one of your neighbors or will leave a note with delivery information. You can also track your package using the track & trace code.

If you have not received your package, please check the track & trace code to see where your package is or if a note has been left stating that your package was delivered to one of your neighbors.

If you still cannot find your package, please contact us and clearly state your order number and your full name and address. We will then look for your package for you.

If the courier has returned your package to Dresses Boutique and you have already paid for your order, we will refund the amount to your account within 2 weeks. You can reorder your items. If we paid the shipping costs, these will be deducted from the total amount to be refunded.

If any items are missing from your package upon delivery, please kindly contact us as soon as possible.

If you have received the wrong item or the wrong size, we kindly ask you to contact us as soon as possible.

The prices listed in the webshop are exclusive of shipping costs. The shipping costs we charge per order within the Netherlands are €6.95 or free from a certain spending amount. We do not ship to the Wadden Islands. Shipping costs within and outside the Netherlands are automatically calculated at checkout.