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It can always happen that something doesn't quite go as planned. We recommend that you first report complaints to us by emailing firstname.lastname@example.org or approaching us in one of the other ways that you can find on our contact page
. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil
. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr
. If your complaint is not yet being dealt with elsewhere, you are free to deposit your complaint via the platform of the European Union.
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